Frequently Asked Questions

Verified owners and authorized tenants of ILand Residences Sucat may apply for access. All registrations are subject to resident verification before an account is approved.

Completed applications are typically reviewed within 24–48 hours after all required information and supporting documents have been successfully submitted. Applications with incomplete or incorrect information may take longer to process.

Select Register, verify your mobile number using the one-time password (OTP), then complete the resident application and upload the required verification documents.

No. Your account becomes active only after resident verification has been reviewed and approved by TindaiLand Support. Resident verification is typically completed within 24–48 hours after all required information and documents have been submitted.

Yes. Once approved, your TindaiLand Membership Digital ID is issued automatically. It serves as proof of verified residency and is required for resident-exclusive products and services.

Verified residents can access Community Parking Reservations, the Convenience Store, Wellness Services, Community Meals, and additional resident-exclusive products and services as they become available.

Only verified residents with an approved account, an active Membership Digital ID, and an eligible registered vehicle may reserve an available community parking space.

No. Spaces are limited and available on a first-come, first-served basis. A reservation is confirmed only after payment has been verified and approved.

The minimum reservation is 3 hours for ₱150. Reservations shorter than 3 hours are unavailable. The applicable hourly parking fee applies beyond the initial period.

Yes. Extensions may be requested before expiration and remain subject to availability. The minimum extension is 3 hours for ₱150. An extension cannot be approved when another resident has reserved the same space during the requested period.

Residents should vacate the parking space immediately after the approved reservation ends. A 10-minute grace period applies to support safe and orderly turnover. The grace period is not a reservation extension.

No. Reservations are for the verified resident and their registered vehicle only.

No. Parking reservations are non-transferable.

Please contact TindaiLand Support as early as possible so the parking space can be made available to another resident.

An extension may be declined because of an existing reservation, an overlapping time period, incomplete payment verification, a request below the 3-hour minimum, or non-compliance with Community Parking Guidelines.

Reservations and extensions become active only after the submitted payment receipt has been reviewed and approved by TindaiLand Support. Payment validation is typically completed within 24–48 hours after a clear receipt has been submitted.

Verification keeps TindaiLand secure, private, and exclusive to the ILand Residences Sucat community.

TindaiLand collects only information needed for resident verification, account security, and community service operations. Information is handled in accordance with the Privacy Notice.

Before approval, you may be asked to resubmit or provide corrected information. TindaiLand Support will contact you when additional documents are required. Updated submissions are typically reviewed within 24–48 hours after all requested information has been received.

You may submit a new application using the correct information and supporting documents. Completed resubmissions are typically reviewed within 24–48 hours.

Approved residents can send inquiries through the Support Message Board after logging in. Messages are monitored through the Support Portal, and residents can track statuses and replies in their Support Inbox. Residents and applicants may also email support@tindailand.com. Support inquiries are typically reviewed within 24–48 hours.

Monday to Sunday, 6:00 AM to 10:00 PM, Philippine Time. Messages received outside operating hours are reviewed during the next operating period and typically within 24–48 hours.

Support inquiries are typically reviewed within 24–48 hours. Timing may vary depending on the nature and complexity of the request.